AI in Customer Success: What Tech Companies Must Do to Stay Ahead
Munish Gandhi & Oliver Clingain
Tech Ascent - Episode 40
In this episode of Tech Ascent, Munish Gandhi, CEO of Statisfy and builder of Productiv’s $10M+ ARR success, shares how to build a profitable AI startup the smart way. We explore why 90% of AI startups falter in customer success—and how to avoid those pitfalls—alongside Munish’s proven scaling strategies from runway to growth. He dives into how to build customer intelligence systems that boost retention by 40%+, the mindset shifts every second-time founder needs, and frameworks for crafting AI products that solve real business problems. Plus, discover why customer understanding beats fancy dashboards when scaling SaaS for long-term success.
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